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FREQUENTLY ASKED QUESTIONS

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How do we check availability?
Click on the auto request form on each villa page, complete your requirements and send.
What is the minimum length of rental?
One week.
Can we have an option while we check flight availability?
Yes, normally 24 hours.
What are the payment terms?
25% on booking, balance 10 weeks prior to travel.
What is the method of payment?
Bank transfer.
What does the price include?
Rental of the villa for 1 week with up to the number of persons stated on the villa details.
What services are included?
Light and fuel.  Linen, cutlery/crockery etc. are also included. 
What is not included?
Indicated on the villa description. A supplement is usually charged locally for additional services such as air conditioning, winter heating, pool heating, additional maid service, laundry (clothes)s etc.

Beach/pool towels are not included so bring your own.

Is there anything else to pay?
Yes, a breakage deposit which is normally UKú300 or €500 per villa is also required with the final payment. 

If there are breakages, the cost of replacement will be retained by the owner from this deposit. 

To allow time for the value of any breakages to be determined, this deposit is repaid during the month following the date of departure.

Can you arrange extra beds?
Normally no, but very occasionally we can arrange ‘foldaway’ beds for children.
How do I calculate the price?
The price is calculated on a weekly basis, refer to the date bands & grids at the foot of each villa page.
When is changeover day?
Usually Monday or Saturday.  A few villas have other days.
What if we have to cancel?
Please refer to the Terms and Conditions
Who are you?
Manor Houses of Portugal promotes all areas excluding The Algarve.

For Algarve properties, the contract for villa rental is with the operator for whom we advertise the villa. The terms and conditions of the operator apply to the contract.

Do you know the villa?
Yes, all properties have been visited by us or our representative. They are not accepted on our site unless they meet with our standards for quality, location and 'Health and Safety'.
Is there building work nearby?
This can start on the next property the day before you arrive without the owner being advised and we cannot be held liable. However, we will make very effort to minimise the nuisance.

If any works in the area are known about which affect enjoyment of the property, we include details on the site as soon as we are advised.

Particularly in the Algarve, there is a lot of construction and normal inconvenience has to be accepted.

Do you remove properties from your site?
Unlike most other listings of holiday accommodation, we do not charge for inclusion on the site.  This enables us to remove a property at any time. Houses have been removed for the following reasons : 
- The owner does not carry out our recommendations relating to the gas supply
- The owner does not have / produce a gas safety certificate
- Storm damage reducing the facilities of the house
- Guests being greeted by a dog which was unacceptably large
Do we need Visas?
Usually yes, if you reside outside the European Union. Apply to your local Consulate and allow plenty of time for the application to be processed.
Do we need Passport/ID cards?
Yes, and please ensure your passport covers the date of travel.
Can we take pets?
No, the owners do not accept pets. 
How far is the beach from the villa?
Check the description, we usually list distances to beach, restaurant, shops and airport.
Is the villa secluded?
Check the villa description – if you can ‘skinny dip’ we mention it.
Are flights / car hire included in the price?
No, the price is for villa rental only.  We promote the accommodation and do not arrange air travel or car hire. Please make your own arrangements.
Which is the nearest airport?
Faro for Algarve - Porto (Oporto) for Northern Portugal - Lisbon for Lisbon and other areas.
Do I need to hire a car?
For some villas it is essential, for most it adds considerably to the enjoyment of the holiday. Check with us if not hiring a car.
Can I pre-book golf at cheaper rates?
Yes, our site has links to a specialist firm who offer discount rates and guaranteed tee-off times to our customers. Click here to see golf rates.
 
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